很多亞馬遜的品牌賣家，在投訴跟賣的時后，都會碰釘子，投訴失敗！亞馬遜會寄給您這樣的信，然后跟您說＂抱歉，我們沒有辦法幫您刪除跟賣者的 Listings＂！這一點是非常令人灰心的！
You have not provided sufficient evidence to support your request for the removal of the reported content. We cannot take action on or complete any requests in your report for the reasons listed below.
You have not provided evidence that these products were illegally manufactured, recopied, or unlawfully obtained. We respect a manufacturer's right to enter into exclusive or selective distribution agreements, but we do not help to enforce these agreements. Enforcement of these agreements is a matter between the manufacturer and distributor.
All notices of intellectual property infringement must include:
-- The name and email address of the person submitting the notice, plus any additional contact details.
-- The rights owner name, if the notice is submitted by an agent of the rights owner.
-- Identification of the intellectual property right asserted, by registration number, if applicable.
-- Identification of the specific content on Amazon believed to be infringing, by ASIN or URL.
-- Statement that the information in the notice is accurate.
-- Statement that the submitter is authorized to act on behalf of the rights owner and has a good-faith belief that the use of the content is not authorized by the rights owner, its agent, or the law.
其實亞馬遜跟賣投訴失敗你可以換種角度，比如換成買家身份方式去投訴。
1、賣家要到 http://www.amazon.com/gp/help/reports/contact-us 來跟亞馬遜 Seller Performance Team 來聯(lián)系！確保你選擇 " Report a violation of our rules "
你要提供 Test Buy 的 Order ID！確保說其他賣家銷售的商品為＂假貨＂或者是＂仿冒品＂！（有些賣家要做 Test Buy 的時后，會被跟賣者發(fā)現(xiàn)你是中國賣家，然后他們就會 Cancel Order，所以這邊要技巧一點！）買了跟賣者的商品后，要提出跟您的 Listings 不一樣的地方！比如說你賣的明明是皮卡丘：
但是你下了一個Order，收到的卻是：
（我想這應(yīng)該很明顯地不是你賣的）
收到這樣的皮卡丘，客戶是絕對會留差評的．．．這時候賣家就可以照片舉證，說這不是我銷售的，并且提供 Test Buy 的 Order ID！
3．為了要提升他們亞馬遜客服的效率！賣家要提供下列的資訊給他們
The ASIN/ISBN of the item's detail page and the product title
The store or business name of the seller you are reporting
Your order ID
A concise explanation of the violation
小建議：Report 的時后，最好提供您投訴賣家的 Seller ID，店鋪名稱可能會隨時變動，但是 Seller ID是不會變得，Seller ID如圖示，為 Seller = XXXXXXXX，那一串英數(shù)的 ID！
4．有一點非常重要，在投訴的文內(nèi)，不要提到 "trademark" 或者 "copyright"，不然會轉(zhuǎn)到亞馬遜的 Legal Department，接下來會無盡地等待．．．會拉長反應(yīng)的時間
5．＂不要留差評＂，在你 Test Buy 之后，不要留差評給他！您可能會讓這個 Listing 惹上麻煩！
6．向您申訴的賣家，申請退貨！要求對方負(fù)擔(dān)運費以及全額退款，如果對方有異議，直接開 A-Z ，賣家都很忙的，沒時間跟他胡搞瞎搞！
亞馬遜平臺跟賣和侵權(quán)的狀況時有發(fā)生，很多賣家很頭疼。在里整理的亞馬遜跟賣投訴失敗方法，記得收藏或者分享給你的好友。
文章來源：
https://www.ikjzd.com/articles/6610
來源：喜運達(dá)
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