史上最全亞馬遜售后郵件模板，總有你需要的！

2019年6月14日 0:00:00 來源：喜運(yùn)達(dá)

在亞馬遜運(yùn)營(yíng)過程中，郵件溝通能力是運(yùn)營(yíng)者最基礎(chǔ)和必備的技能之一。尤其在旺季的時(shí)候，經(jīng)常都是狀況百出，遇到被跟賣、物流慢、賬號(hào)被審核等等，還有各種買家的咨詢或投訴。

在這種情況下，賣家往往需要通過郵件溝通的方式去解決問題。因此，酷鳥賣家助手為大家整理了各種場(chǎng)景的亞馬遜售后郵件模板，供賣家借鑒參考。當(dāng)然，具體內(nèi)容要視自身具體情況調(diào)整，希望對(duì)賣家朋友們有所幫助！

1. 客戶因訂購的商品大小不合適導(dǎo)致退貨

Dear____，

Thanks so much for your great support on 店鋪名.

So sorry for the inconvenience that the swimming suit（產(chǎn)品名） did not fit you.

Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this?

Just suggestion, if you insist on returning it back, we will go to the further step.

Waiting for your reply.

Best Regards

2.買家不知道如何使用產(chǎn)品的模板

Dear___,

Thank you for contacting us regarding your inquiry.

We are really grateful with your question Thus we can realize our shortage of product listing.

We will update our listing to perfect our product information.

There is the latest instruction of our product .Please check the attachment for your reference.

If you still have any question, please be free to contact with us.

We will do our best to help you ASAP.

Best regards

3.買家想取消訂單但賣家已發(fā)貨的回復(fù)

Dear____，

Sorry to hear that you would like to cancel the order *|Order Id|*.

We have to say sorry that it has been sent out. We can not stop the shipment.Maybe you can have put it on first and see if it is suitable after you receive the item. The {商品名稱}may be quite suitable for you, to say the

least, if you don’t like it, you can give it to your relatives or friends as a gift.

Sorry for the inconvenience and hope you can get it soon. Please let us know if you have any questions or concerns. Keep in touch. We will try our best to solve it for you.

Have a nice day!

Sincerely yours,

*|Shop Name|* After-sales Customer Services

4.邀請(qǐng)review的郵件模板

Hello *|buyer_name|*,

I’m the Customer Satisfaction Manager for . Your complete satisfaction is my number one priority.

I am contacting you today to thank you for your recent purchase with us on Amazon for the:

*|title|*

Also, I wanted to ask you for a favor…

In our efforts to best serve our ongoing customers, we would be extremely grateful if you could leave us an honest review detailing our product quality and your overall experience. Your review of our product also helps other Amazon shoppers feel confident in their purchase. And it gives us insights on how to improve our product in the future.

Please click the following link to share your experience:

amazon product name

If you have any issues with your purchase, please let me know. I will personally take care of it.

As an Amazon seller we thrive on your review and support. Thanks again for shopping with us!

Have a great day!

Support Team

5.買家下單后的索評(píng)郵件模板

Hello *|buyer_name|*,

I’m the Customer Satisfaction Manager for . Your complete satisfaction is my number one priority.

I am contacting you today to thank you for your recent purchase with us on Amazon for the:

*|title|*

Also, I wanted to ask you for a favor…

Please click the following link to share your experience:

amazon product name

If you have any issues with your purchase, please let me know. I will personally take care of it.

As an Amazon seller we thrive on your review and support. Thanks again for shopping with us!

Have a great day!

Support Team

6.邀請(qǐng)feedback郵件模板

Hello *|buyer_name|*,

Thank you again for your order of:

*|title|*

We wanted to make sure you’re completely satisfied with the delivery of your order. Please take a moment to inspect your item. If there are any issues, please contact us and we will resolve them as soon as possible.

As a small business, your feedback is extremely important to us. Would you please take 5 seconds of your time and leave us feedback regarding to our customer service, shipment and your overall purchasing experience?

As an Amazon seller we thrive on your feedback and support. Thanks again for shopping with us!

Sincerely,

Customer Service Team

以上就是今天和大家分享的一些亞馬遜售后郵件模板啦，不知道有沒有你想要的呢？

文章來源：https://www.ikjzd.com/articles/98020

來源：喜運(yùn)達(dá)